Shipping Policy
Order processing time
We know you’re excited to receive your order! We process all orders within 1–2 business days (Monday through Friday, excluding holidays). Please note, Saturday delivery isn’t available right now, but we ship out promptly on regular business days.
Shipping rates & delivery estimates
Shipping rates are calculated at checkout based on your location and selected shipping method.
- United States: We ship via UPS
- Canada: We ship via DHL or UPS
Taxes
American sales taxes will be collected in accordance with applicable state and local laws based on your shipping address. Tax amounts are calculated automatically at checkout.
If you're ordering from Canada, please note that import duties, taxes, or other customs fees may apply once your package arrives. These fees are determined by Canadian authorities and are the responsibility of the customer.
Address match requirement
Protecting our customers is a top priority. To help prevent fraudulent activity and ensure a safe shopping experience for everyone, we may require that your shipping address matches your billing address and may request additional verification before processing certain orders. These security measures help us keep your information safe and maintain the integrity of our store. Thank you for your understanding and support in combating fraud.
Shipment confirmation & order tracking
You will receive a shipment confirmation email with tracking information once your order ships.
Shipping destinations
We currently ship to the United States and Canada. For security and timely delivery, we’re unable to ship to PO Boxes or APO/FPO/DPO addresses at this time.
Lost or stolen packages
Once your package is marked as delivered at the address you provided, we cannot take responsibility for lost or stolen packages. If you have concerns, please contact the carrier directly.
Return & Refund Policy
We’re committed to offering you exclusive items at special prices. For this reason, all sales are final and we’re unable to accept returns or exchanges.
Damaged or incorrect items
Did something arrive damaged or not quite right? Please get in touch with us within 48 hours of delivery, including a photo of the issue. We’ll review each case carefully, and—where appropriate—will provide a replacement or store credit to make things right.