FAQ
Can I combine Pirate items with us.bape.com items?
I changed my mind. Can I get a refund or make an exchange for a new size/color?
All sales are final. We do not accept returns for refunds, credits, or exchanges.
Please make sure that you have reviewed all information prior to finalizing your purchase.
Why does my billing and shipping address have to match?
We require that the billing and shipping address match as an additional step to prevent credit card fraud.
I do not live in the United States. Can I place an order?
At this time, we are only accepting orders for residential addresses in the U.S.A. and Canada. Please view our policy for specific details.
Can I change the shipping address on my order?
No. In order to ship orders as quickly as possible, we start working on them immediately after they have been confirmed in our system. Due to the quick and streamlined nature of this process, we are typically unable to make changes to orders. Please be sure to confirm the shipping address is correct during the checkout process before placing your order.
No. In order to ship orders as quickly as possible, we start working on them immediately after they have been confirmed in our system. Due to the quick and streamlined nature of this process, we are typically unable to make changes to orders. Please be sure to confirm the shipping address is correct during the checkout process before placing your order.
Can I track my order?
Once your order ships, you will receive a shipping confirmation e-mail that includes a UPS tracking number.
When will I receive my order?
Please allow 1-2 business days for order processing and an additional 2-5 business days for shipping.
What forms of payment do you accept? Can I use PayPal?
We accept all major credit cards. We do not accept PayPal on us.bapepirate.com.
Can I contact you directly with any questions?
Please email cs_us@bape.com with any questions regarding your order. All customer inquiries will be responded to in the order they were received. Customer Service is available Monday-Friday.
Please email cs_us@bape.com with any questions regarding your order. All customer inquiries will be responded to in the order they were received. Customer Service is available Monday-Friday.