Why can't I combine the sale items with your items on the us.bape.com website?
Since this is a pop-up event, we are processing orders generated from our pop-up sale website separately to ensure quality assurance. Please checkout your items on the sale page before you choose to shop on our main website as the items you have in your cart will not be transferred over.
It's been longer than 3-5 business days for my order to be processed?
Due to the high volume of orders we've received during the duration of our sale, you're order may be delayed an additional 3-5 business days. If your order has not been processed past the allotted time (6-8 business days total), please contact us for more information regarding your order.
I changed my mind. Can I get a refund or make an exchange for a new size/color?
We do not accept returns for refunds, credits, or exchanges. All sales are final. Please make sure that you have carefully reviewed all information in your order prior to finalizing your purchase, including your billing and shipping address, e-mail and telephone number.
How do I know that the size I ordered is the right size for me?
Please refer to our size chart. There are no exchanges allowed so please make sure that you refer to the size chart for each item prior to selecting it for purchase.
Can I track my order?
All customers receive a shipping confirmation e-mail when their order ships, which includes the FedEx tracking number. To track your package, go to the link below, enter your tracking number, and press the “track” button to get shipment details.
Track your package at FedEx.com/Tracking
When will I receive my order?
Please allow 3 - 5 business days for order processing and verification, and an additional 7-10 business days for ground shipping. We do not ship out on Saturdays or Sundays.
If your order has not arrived within the aforementioned guidelines, please contact us and we will do our best to track your order for you.
What shipping carrier do you use?
We ship all orders via Federal Express. We do not use any other shipping carrier.
Can I contact you directly with any questions?
Please email email@example.com with any questions regarding your order. We will do our best to reply to your question(s) within 48 hours.
Do you accept check payments? Can I use PayPal?
We do not accept payments by check, and PayPal is not presently supported on us.bape.com. We accept Visa, Mastercard and American Express.
Why does my billing and shipping address have to match?
We require that your billing and shipping address match as an additional step to prevent credit card fraud.
I do not live in the United States. Can I place an order?
We currently only accept orders from residents in the United States and Canada. Please view our terms for specific details.
Why are some of my items damaged?
Please advise, some of these items on sale are items from previous seasons in our archive. They might be defected or slightly discolored. However, are sales are final.