FAQ
Can I combine sale items with items on us.bape.com?
What forms of payment do you accept? Can I use PayPal?
Why does my billing and shipping address have to match?
We require that the billing and shipping address match as an additional step to prevent credit card fraud.
I do not live in the United States. Can I place an order?
At this time, we are only accepting orders for residential addresses in the U.S.A. and Canada. Please view our policy for specific details.
Can I track my order?
Once your order ships, you will receive a shipping confirmation e-mail that includes a UPS tracking number.
When will I receive my order?
Please allow 1-2 business days for order processing and an additional 2-5 business days for shipping.
How do I know that the size I ordered is right for me?
Please refer to our size chart.
Please refer to our size chart.
I changed my mind. Can I get a refund or make an exchange for a new size/color?
All sales are final. We do not accept returns for refunds, credits, or exchanges.
Please make sure that you have reviewed all information prior to finalizing your purchase.
Can I contact you directly with any questions?
Please email cs_us@bape.com with any questions regarding your order. All customer inquiries will be responded to in the order they were received. Customer Service is available Monday-Friday.